How do I transfer a prescription from a different pharmacy to East Burke Pharmacy?

It is easy to transfer a prescription from a different pharmacy to East Burke Pharmacy! You may tell us over the phone what you need and at which pharmacy the prescription is currently located. We will then do the rest! You may also bring in your prescription bottle(s) from the previous pharmacy and we can make the necessary calls to transfer your prescription(s).

Do you deliver?

Yes. We do offer a delivery service. However, there is a $2.00 delivery fee on all deliveries. There is also an additional $5.00 fee when a delivery is made to the same location more than one time throughout the same day.

Can a family member or friend pick up my medication?

Medication and information can only be relased to individuals that you have given permission to.  Your privacy settings can be updated by filling out a Patient Privacy Form. Please stop by the pharmacy to fill out your form, or print and complete a Patient Privacy Form from our website and bring to our pharmacy.

What does it mean if my pharmacist says "Prior Authorization" is needed?

Sometimes a drug requires a "Prior Authorization (PA)" in order for your insurance company to pay for it. This means the doctor must call your insurance company explaining exactly why you need it. PA's are commonly needed for the newer, more expensive drugs. When we attempt to fill your prescription and receive a message denying the claim because it needs a PA, we immediately fax this information to your doctor's office. After the doctor calls it usually takes anywhere from 24 to 72 hours for the information to be updated in the insurance company's computer. Sometimes the doctor's office will let us know that a drug has been approved, but other times the only way we know is by trying to process the prescription again.  Prior Authorizations are a pain for everyone - the patient, the doctor, and the pharmacist. Some doctor's offices refuse to do them and will instead change the prescription to something the insurance will cover.

Why do I have to show a license or other forms of identification for some medications?

State law requires that the person picking up a prescription for certain controlled drugs must show a government-issued I.D. This I.D. must be current, not expired, and can be a Driver's License, Passport, Military I.D. or other government issued one.

What if I am told it is too early to fill my prescription?

If you are told it is too early to refill a prescription it is because: 1) the insurance company is denying payment because you should still have enough left from a previous fill; 2) The drug is a controlled drug and can only be filled at the appropriate time (all controlled drug dispensings are reported each month to the state); 3) The doctor specifically indicates when a prescription should be filled or refilled. If you are going on vacation and need your refill early we can usually contact your insurance company and ask for an override, as long as the drug is not a controlled drug.

What do you mean by "Controlled Drugs?"

The DEA classifies prescription drugs into controlled and non-controlled. Non-controlled drugs have no potenial for abuse and addiction and include potential for abuse and include narcotics for pain as well as drugs for nerves and ADD.

When does my prescription expire?

Prescriptions are good for one year from the date written for non-controlled drugs, and for 6 months from the written date for controlled drugs.

Why aren't all prescription drugs available in a generic version?

When a drug is first developed by a pharmaceutical company the drug is protected by a patent for a certain number of years (usually ten to seventeen) and can only be manufactured and sold by that company. After a patent expires, other companies can now make the drug, making the price go down because there is now competition. The generic price will not be that much cheaper at first, but usually decreases over time.

Do you have a generic drug list?

Certain generic drugs are on our "Generic Club List" and are sold at discounted prices.

Do you close for inclement weather?

Yes. If there is inclement weather causing dangerous road conditions, East Burke Pharmacy may close early, open late, or not open at all. We want to keep our customers and our employees safe. Please check our website, our Facebook page, or call 828-397-3420 for updates on store hours during dangerous weather conditions.

Are you on Facebook?

Yes, we are on Facebook, Twitter, and Pinterest. Please follow our social media sites for updates, promotional giveaways, health facts, tips, and much more! 

Do you sell over the counter products?

Yes. We have a large selection of name brand and store brand products to fit your needs.

What are your hours?

Monday - Friday 8:30AM - 6:00PM

Saturday - 8:30AM - 1:00PM

Sunday - Closed

Do you have a drive-through window?


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